Policy
Returns are reviewed carefully because skincare, cosmetics, body care, and kids care products must remain safe, sealed, and traceable.
Retail skincare, body care, kids care, combos, and account-only wholesale ordering.
Unopened, unused, sealed items may be reviewed for return eligibility within the stated support window after delivery. The order record and product condition must be confirmed first.
Opened skincare, cosmetics, body care, kids care, and hygiene-sensitive products are generally not returnable unless Dermal verifies a fulfillment issue.
Contact support promptly with the order number, checkout phone number, and clear photos if an item arrives damaged or different from what was ordered.
Wholesale return requests are reviewed against order quantity, payment status, packing record, and product condition before any next step is approved.
Approved returns are handled by support before any replacement, store credit, or refund action is completed.