Policy
Refunds are reviewed against the Paystack payment record, order status, product condition, fulfillment progress, and support findings.
Retail skincare, body care, kids care, combos, and account-only wholesale ordering.
Refund requests can only be reviewed after the original Paystack payment reference and Dermal order record are confirmed.
When a refund is approved, timelines may depend on Paystack, the customer's bank, and the payment channel used at checkout.
Refunds may be considered for verified duplicate payments, unavailable items after payment, approved return cases, or fulfillment issues confirmed by support.
Wholesale refunds are reviewed with the same payment checks plus quantity, packing, and stock-restoration requirements.
Every refund request is reviewed against order records, payment status, delivery progress, and product condition before action is taken.