FAQ
Quick guidance for retail shopping, wholesale access, Ghana delivery, Paystack payments, and customer accounts.
Retail skincare, body care, kids care, combos, and account-only wholesale ordering.
Retail customers can browse and add products to the bag without an account. An account is recommended for saved wishlists, order history, saved addresses, and faster repeat checkout.
Wholesale is account-only. Sign in, complete your customer profile, then use the wholesale catalog to view protected prices and build MOQ-aware orders.
Wholesale items require a minimum quantity of 3 units per item. The cart and checkout keep that rule visible before payment is initialized.
Checkout uses Paystack. Dermal confirms the order total, coupon discount, stock, and wholesale rules before sending you to payment.
Yes. Account customers can view order history from the dashboard, and any customer can use the tracking page with the order name and phone number used at checkout.
No. This website is for product shopping, wholesale ordering, checkout, account management, and support. Consultation booking is not included.